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As an Applecare Advisor you will provide Technical Support and Customer Service to iTunes Store Customers via email or chat on issues such as Account & billing, Purchase Downloads, Authorisation, Gift Cards and many other categories. You will be required to follow standard guidelines and procedures to support you in responding to customers. Your customer responses will mainly be in the form of Canned/Template answers but will also require some personalization. There will also be an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognizing more complex problems and escalating accordingly. Your Benefits: • Medical Insurance (VHI) = 50% first six months, 100% thereafter • Pension Plan - Co. will match up to 7% of employees contribution • Stock Purchase Plan - Discount on purchase of company Shares • Product Purchase Plan - Discounts on purchase of the companies products up to 27% • Life Assurance 4 x times salary • Canteen, gym, medical centre on site • Sports & Social Club • Subsidized Cafeteria • out client will pay for flights from home country to Ireland for all relocators irrespective of temp or perm and will reimburse other relocation cost up to 1,270€

Cerinte

Your skills: • native German • Be Fluent in English • 1-2 years of experience in a customer service/support environment, or equivalent experience. • Strong communication skills (written and spoken)


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