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Detalii loc de munca - Athens

Descrierea jobului - Grecia

The Client This is an excellent opportunity for German Speakers to be working as Customer Support within a Global Expert in contact center management. Our client is one of the leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Has the largest global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets and 24 Nearshore and Offshore locations. According to the culture of the Group, it is critical that they maintain a physical presence in each country in order to understand the local market and perform to exceed expectations. Role More than a German Customer support, our client will offer to the successful candidate, the opportunity to work on behalf of some of their largest clients. This entry-level job will give the chance to the customer service agent to start an international career in a multinational environment. Promotion, friendly colleagues, career opportunity… For all these reasons the customer service agent will get the opportunity to settle within one of the best place to work for in the world, in a highly fast paced German environment Key Responsibilities • Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry. • Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly • Provides basic to moderately complex support to customers on products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. • Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. • Tracks and follows cases to ensure that they are closed in an efficient and timely manner, ensuring that all issues raised are dealt with. • Provides and maintain strong, professional relationship with all customers and show empathy for our customers at all times. • Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and AUX code guidelines. • Provides feedback on a daily basis to the Team Supervisors on new/emerging issues that are identified and work to proactively highlight areas that can be improved. • Be positive and proactive and have a desire for positive improvement in quality. • Takes on board feedback and adapt skills accordingly. • Other duties as assigned Relocation and Benefits • Flight ticket (Taxi from the airport to the hotel) • Up to two weeks hotel accommodation • Free accommodation for one year • 100€ in ticket restaurant (non taxable) upon arrival • 300€ in ticket restaurant upon completion of 6months • Settling down Assistance • Corporate loan for accommodation • Free Greek courses • Additional remuneration for work on Greek holidays, weekends or overtime • Corporate training


Requirements: • High school diploma or equivalent • Proficient knowledge of English • German Speaker • Previous call centre or related experience is desirable • Attendance and punctuality • Commitment to Quality • Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence. • Advise customers and respond to customer inquiries. • Use communication and analytical skills to provide mutually beneficial problem resolution

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