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Customer Relation German– Cork, Ireland Client: Our client an American multinational corporation that designs and manufactures consumer electronics, computer software, and personal computers. The company is one of the most innovative companies in technology and known for its brilliant design and quality of products.As of January 2010 the company operates 284 retail stores in ten countries, and an online store where hardware and software products are sold. As of 2010, it is one of the largest technological corporations in the world by revenue. Job Description: Providing technical support and customer service to consumer customers on products. To educate customers on support options and the steps being taken to resolve their issue. To provide basic to moderately complex support to the customers on products, systems, peripherals and software. Our Offer: • Relocation (outside Ireland)- Flights booked to take up position + €1,270 relocation which is reimbursed by submitting receipts • Life Assurance 4 x times salary • Canteen, gym, medical centre on site

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Requirements: • Native German and fluent English • Excellent interpersonal skills • Experienced in resolving complex customer service issues • Flexibility - willing to take on additional tasks and assist in the execution of new projects • Analytical and detail oriented • Target oriented - can deliver results on time. • Excellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement. • Can identify opportunities for process improvement and develop solutions that target root causes • Can relate to and communicate with all types of situations and customers (internal and external) • Comfortable delivering presentations to Advisors, colleagues and managers as appropriate • Ambitious and motivated to develop the role and add value to the business • Dedicated to improving customer satisfaction • Maintains a positive attitude through periods of change and is professional in all work situations