Detalii loc de munca
German - Customer Support role available - Malta Client Our client was established in 2002 and is in our days The Market leader in its area! At this International Company teams of experts are divided into different areas e.g. products, fraud & abuse, facilitation & hosting, context and counterfeit. Deep knowledge is given in subjects such as different commercial products and have extensive experience in all common threats affecting our clients websites ranging from typical online frauds to delicate abuse related issues. General Description and purpose of the role • Pre-review ads to ensure content quality and either approve or refuse them depending on whether they apply to the documented rules or other written instructions • Post-reviewing of ads on the public site in order to detect non desired content • Prevent and detect frauds on the site (specialists) • Review e-mails to identify frauds and take appropriate action (specialists) • Manage filters (specialists) • Handle the daily management of all incoming customer support inquiries by e-mail (customer support) Location Msida enjoys a Mediterranean climate with hot, dry, sunny summers and short, cool winters. In Malta, you will explore 7000 years of history still alive today. You will cross the millennia with an impressive collection of things to discover. And wherever you go, the scenery and architecture of the island will offer a spectacular setting. The colours are striking; honey-colored stone is facing the deepest of Mediterranean blues.
Competencies • Learning and following instructions • An interest in learning and adhering to how client wants to review ads and interact with the customers. • Deliver results and meet customer expectations • Sets high standards for quality and quantity and follow up on them. Works systematic towards results. Focus on client need and satisfaction. • Attention to details, resilient, can continue with repetitive task • Communication skills • Strong reading and writing skills. Good at listening and understanding, adjusting the tone to suit the situation, and at explaining him/herself in a clear and friendly way. Other Skills • Native German language level • Strong PC and internet skills • Strong community and customer service focus • Very good expressive capabilities • Strong attention to detail • Very good problem solving skills • High level of service orientation • Strong team player • Understanding attitude, logical thinking • Flexibility and good under pressure • Good online attitude • Enthusiasm for, and knowledge of client • High school degree • Previous work experience (preferably also from a repetitive job and with customer support) • Experience from travelling • Flexible, able to lend a hand and ask for help when needed • Being able to give feedback, want to improve