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• Provide customer service and technical support to customers on smart phones, tablets and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers onto contact management system and follow escalation procedures to resolve problems or issues. • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Communicate positively with team members, customers, and other partners

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German Speaker! The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing, coupled with an excellent telephone manner.


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