Detalii loc de munca - Athens
Descrierea jobului - Grecia
The company will offer 1 years relocation, flight ticket and taxi. Established in 1989, the client is Greece’s first and presently the largest CRM Contact Center provider in Greece (more than 65% market share). The client was established in 1989 as the first third-party telemarketing, tele-collection and CRM provider in Greece.
Responsibilities: Candidate needs to be native or fluent. •To respond to & record consumer enquiries & questions raised through phone or chat lines for customers. •To receive and professionally handle Symantec Consumer customers’ through inbound calls/chat concerning technical assistance and customer service •To maintain accurate data input of consumer enquiries, questions & feedback on the customer services database following appropriate template. •To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. •To ensure all support calls/chat are answered following Symantec guidelines. •To troubleshoot through the use of open questions, support documents and system training. •To have knowledge of all Symantec products services and tools, understanding their use and functionality. •To be able to offer recommendations to common problems or frequently asked questions. •To place and handle calls according to the VSS procedure, set by Client . •To attempt recurrent trainings in English and succeed to certifications and exams. •To follow and apply TP regulation regarding Personal Data Confidentiality •To maximize client satisfaction within the agreed SLA and deliver a high quality service •To interact with other departments in order to resolve issues. •To work effectively as part of a team, developing effective and supportive relationship with colleagues and management.