Detalii loc de munca
Chat Sales Consultants will receive training to enable them to advise customers on the correct individual solution that is right for them. Consultants will be expected to: •Be passionate about Client’s products and it’s unique company culture; •Learn about our products and become an expert on Clients product benefits and related accessories; •Understand Client’s Digital Lifestyle; •Provide consultative solutions to customers based on their needs; •Understand how to leverage multiple sources of information to stay current on product features and technology changes; •Understand how to appropriately set customers’ expectations, after they have placed their order, e.g., “what happens next” to ensure a favorable end-to-end purchase experience; •Has excelled in a customer facing environment; •College degree preferred •Has experience with both Mac and PC •Can translate ‘tech speak’ into everyday, understandable terms •Function comfortably in a fast-paced, performance-based contact center environment where contacts are monitored, recorded, and quality assessed.
Desired Behaviors •Customer-focused, detailed-oriented individuals; •Ability to offer responses to customers in fast paced environment, understanding the dynamics and responsibilities of written communication and its consequences •Independent thinkers with a passion for self-owned career development; •Creative problem solvers; •Comfortable working with ambiguity; •Ability to maintain a positive attitude in high-stress/fast-paced work environment •Drive for results, demonstrates high degree of drive and determination. •Adaptive and flexible to changing technologies, process and environments. •Ability to work and make decisions with minimal supervision •Strong organizational skills •Flexibility to work shifts on a 7 day schedule •Team Player