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Are you fluent in German, highly customer and solution focused and ready to live in the Czech Republic? Our client provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. For their Delivery Center in Brno they are urgently looking for ambitious and friendly Agents to support their global services. Be part of this international company and apply now! Write to alinae(at)mgirecruitment.com! Job Role:  Provide customer service and technical support to customers on smart phones, tablets and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers onto contact management system and follow escalation procedures to resolve problems or issues.  Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times  Communicate positively with team members, customers, and other partners

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Requirements:  Written and verbal fluency in support language (German)  At least 12 month IT-Support experience desirable  English language on sufficient level to understand all training materials in English in both written and verbal format  Strong written and verbal communication skills  Analytical skills, ability to identify solutions  Organizational and multitasking skills  Willingness to work in a contact center environment including working in multiple shifts


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