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Ref. number ICZGTSTLJK0405091 German Customer Service Team Leader – Brno, Czech Republic – Full relocation In this job, you will manage the daily performance of a group of 15 - 20 Customer service Representatives, coordinating the day to day activities of the team while also maintaining a high morale within the team. Duties also include providing quality feedback to your team, acting as first point of contact for customer escalations and ensuring KPI’s are met. You will be working for an innovative, fast growing, multibillion IT company. Responsibilities: • Managing the performance of the team, ensuring that the service levels are met • Setting, managing and achieving strategic goals for the team • Monitoring risk of service provided and ensuring implementation of mitigation measures • Coaching, mentoring and developing team members • Providing operational support to team members • Handling client communication and escalations The company offers: • Relocation (Flights + Accommodation) • 10% quarterly bonus • Excellent career progression opportunities Location: Brno, Czech Republic Salary: Competitive + Relocation Start date: May/June 2012

Cerinte

Requirements: • Excellent verbal and written German and English communication skills • 2 years of previous experience in People Management, ideally in Customer Service environment • Ability to work under pressure and react quickly • Strong Leadership and Organizational skills • Analytical skills • Very good customer handling skills • Ability to work in multi-cultural environment To Apply: Please send your CV to joannak[at]mgirecruitment. com If this position is not for you check out our website for 100’s more job opportunities or to register your CV should something more suitable arise. Who we are: mgi recruitment, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process. Our dedicated team is looking forward to meeting you! Our services are free of charge for our candidates.

Restrictii

Nivel minim de educatie necesara Diploma de facultate


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