Acest anunt nu mai este activ

Inapoi la joburi

Detalii loc de munca

Descrierea jobului

Responsible for delivering excellent customer/technical support for the configuration and use of Logitech products, under direct supervision, in a contact centre environment, the CSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums. Responsibilities • Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers • When required, handle customer requests in written form, such as email, letters, faxes, chat and forums. • Identify, diagnose, and resolve customer issues related to the configuration and/or use of Logitech Products. • Maintain in-depth, current working and conceptual knowledge of the Logitech product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment. • Provide support during both normal business hours and outside normal business hours on a rotational basis. This will include evening, weekend & extended support hours. • Document solutions and track communications as required and defined within Contact Center processes. What we need from you: • Passion for & commitment to delivering the best support experience. • Capable of handling & communicating effectively with all customer types. • Technical aptitude with an ability to explain technical concepts to a varied audience. • Fluent verbal and written communication skills in German. • Above average ability to read, write and speak English. • Strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications. • Proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux) • Proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities). • Capable of supporting networking and connectivity issues. • Familiarity with software security programs (ex: Norton, McAfee). • Strong e-mail, word processing, and web usage skills. • Strong understanding of consumer electronics. Work Experience • Preferably previous experience working in a call centre environment. • Consumer electronics or IT sector is a benefit What we offer • Full relocation package. The flight cost will be reimbursed when you arrive and you will be provided with 7 nights’ free accommodation for the start • Ongoing Corporate Training • Career Progression in an International Company • Private Health/Medical Insurance • Private Pension • On site canteen • Life assurance • Discounted SKY TV • Eye Care Reimbursements • Dental Plan • 25 days holiday entitlement + extra entitlements • Discounted local gym membership • Performance bonuses • Potential for rapid advancement in many fields, and throughout 17 countries! • Free Parking, close proximity to city centre by bus or train Interested? Apply today at alinae(at)mgirecruitment.com

Cerinte

Responsible for delivering excellent customer/technical support for the configuration and use of Logitech products, under direct supervision, in a contact centre environment, the CSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums. Responsibilities • Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers • When required, handle customer requests in written form, such as email, letters, faxes, chat and forums. • Identify, diagnose, and resolve customer issues related to the configuration and/or use of Logitech Products. • Maintain in-depth, current working and conceptual knowledge of the Logitech product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment. • Provide support during both normal business hours and outside normal business hours on a rotational basis. This will include evening, weekend & extended support hours. • Document solutions and track communications as required and defined within Contact Center processes. What we need from you: • Passion for & commitment to delivering the best support experience. • Capable of handling & communicating effectively with all customer types. • Technical aptitude with an ability to explain technical concepts to a varied audience. • Fluent verbal and written communication skills in German. • Above average ability to read, write and speak English. • Strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications. • Proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux) • Proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities). • Capable of supporting networking and connectivity issues. • Familiarity with software security programs (ex: Norton, McAfee). • Strong e-mail, word processing, and web usage skills. • Strong understanding of consumer electronics. Work Experience • Preferably previous experience working in a call centre environment. • Consumer electronics or IT sector is a benefit What we offer • Full relocation package. The flight cost will be reimbursed when you arrive and you will be provided with 7 nights’ free accommodation for the start • Ongoing Corporate Training • Career Progression in an International Company • Private Health/Medical Insurance • Private Pension • On site canteen • Life assurance • Discounted SKY TV • Eye Care Reimbursements • Dental Plan • 25 days holiday entitlement + extra entitlements • Discounted local gym membership • Performance bonuses • Potential for rapid advancement in many fields, and throughout 17 countries! • Free Parking, close proximity to city centre by bus or train Interested? Apply today at alinae(at)mgirecruitment.com


Joburi similare