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Start your career this year with a large IT company. Help with relocation will be organised. Excellent German and English language skills? Looking to enter one of the most recognised companies in the world? Daily duties: • Provide problem analysis and resolve client issues with the aid of available helpdesk tools • Effective liaison with third party vendors and resources • Collaborate with team members on knowledge transfer, support policies, procedures and standards • Provide a patient approach to problem solving • Investigate and resolve customer issues via first line customer contact in a timely and efficient manner within a multinational client base of non technical users in a call centre environment • Diagnose & resolve PC and telecoms related problems • Provide first level support to all departments for PC and voice hardware/ software and application related issues • Assist in the assessment of new Help Desk operational standards and procedures • Ability to perform in a challenging and demanding environment • Open and update document incident information within the Call Tracking System • Provide proper problem escalation and follow up to provide excellent Customer Service and ensure Customer satisfaction

Cerinte

• Multi-tasking and organisational skills • Excellent problem solver • Experience on a similar role desirable, but not necessary • Fluent in German & English • Strong IT Skills


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