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Detalii loc de munca - Brno

Descrierea jobului - Cehia

MANAGEMENT POSITIONS AVAILABLE – GERMAN SPEAKERS NEEDED – RELOCATE TO CZECH REPUBLIC Are you thinking of making a move in your career? Our Client is a leading Global BPO with over 100,000 employees around the globe. They are currently recruiting candidates for exciting German Speaking Team Leader Positions in Brno. This is an exciting opportunity for anyone looking to work with a large Multi National organization. There is a comprehensive benefits package on offer making this position even more desirable. The company will also provide 2 months free accommodation upon your arrival in Brno. Daily Duties:  Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries  Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.  Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues.  Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy  Communicate positively with team members, customers, and other partners.  Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times


Requirements: The client is looking for Candidates who are fluent in German and have a very good standard of English. The Client is searching for Candidates with a minimum of 2 years experience as a Team Leader in a call centre Environment. Applicants must have excellent Customer Service Skills, Strong written and Verbal Skills, a Passion for Customer Care. Is this the right position for you? If so, send your CV to Adriank[at] Please rest assured that your details will not be passed on to our Client until you are 100% happy with the process. At MGI Recruitment we focus on quality and long-term job solutions. As a result, we have inspired loyalty from clients and candidates. To see how you can benefit, visit our website


Nivel minim de educatie necesara Diploma de facultate

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