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we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an Opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! You naturally build, develop and maintain relationships with customers You understand customer services, love the Apple brand and would enjoy showcasing how our products and solutions can be adapted by every customer both existing and new You believe in providing an amazing, personalized experience to each and every customer You enjoy interacting and communicating with people through a variety of media/channels You are a natural educator Position: - Deliver exceptional pre and post sales customer service around Client ’s product lines. - Interact with Client Online Store customers through multiple channels simultaneously as part of a customer-facing role. - Create, build and nurture relationships with customers by providing a unique relationship managed experience - Have a firm grasp on the Client ecosystem and be able to communicate technical aspects of our products in non-technical terms. - Understand and convey the positivity ofClient’s corporate values to our customers.
- Excellent communication (oral and written), interpersonal and presentation skills - Skilled at managing and maintaining relationships - Good at translating ‘techno-speak’ in to “layman's” terms - Proven demonstration skills - Proficient computer & keyboard skills - “Gets” technology and ideally have hands-on knowledge of Client products, applications and services - Exhibit composure under pressure - Fluency in the following: English and German - Previous people-facing roles where the emphasis has been on quality of service. - Any of the following areas may be of interest (not exclusively) – - Retail, Sales, Teaching, Drama, Business Owners, Hospitality, Travel, Product Demonstrators, etc.