Detalii loc de munca - Brno
Descrierea jobului - Cehia
Currently we’re looking for German speaker with IT knowledge & communication skills. Our client, a global B.P.O provider is looking for candidate in BRNO. To find out for more information: Email¬ kayesa(at)mgirecruitment.com Responsibilities: • Provide customer service and technical support to customers on smart phones, tablets and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers onto contact management system and follow escalation procedures to resolve problems or issues. • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Communicate positively with team members, customers, and other partners
Our requirements: • Written and verbal fluency in support language (German) • English language on sufficient level to understand all training materials in English in both written and verbal format • Strong written and verbal communication skills • Analytical skills, ability to identify solutions • Organizational and multitasking skills • Willingness to work in a contact center environment including working in multiple shifts We offer: • Relocation support • Competitive salary package • Professional training provided by experts - Six Sigma Green Belt, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.