Detalii loc de munca
German Call Centre Agent Main Responsibilities •Pre-review ads to ensure content quality and either approve or refuse them depending on whether they apply to the documented rules or other written instructions •Post-reviewing of ads on the public site in order to detect non desired content •Prevent and detect frauds on the site (specialists) •Review e-mails to identify frauds and take appropriate action (specialists) •Manage filters (specialists) •Handle the daily management of all incoming customer support inquiries by e-mail (customer support)
Commitment •Near Native German language •Learning and following instructions •An interest in learning and adhering to how client wants t review ads and interact with the customers •Deliver results and meet customer expectations •Sets high standards for quality and quantity and follow up on them. Works systematic towards results. Focus on client need and satisfaction. •Attention to details, resilient, can continue with repetitive task •Communication skills (for customer support) •Strong reading and writing skills. Good at listening and understanding, adjusting the tone to suit the situation, and at explaining him/herself in a clear and friendly way.