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Due to the recent success of our represented Clients, we have now 2+ openings in our Leading Global expert Company. Coming into our peak IT season we are looking for hard working, ambitious & driven individuals to join our teams. If this sounds good to you just go ahead and send your CV Now ~ kayesa(at)mgirecruitment.com Responsibilities: • Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. • Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. • Communicate positively with team members, customers, and other partners.
Requirements: • HS Diploma or equivalent • Excellent Customer Service skills • Strong written and verbal communication skills • Passion for customer care • Willingness to work in a contact centre environment • Written and verbal fluency in German language • English language on sufficient level to understand all training materials in English in both written and verbal format • Organizational and multitasking skills • Ability to work in dynamic situations and achieve goals • Analytical skills, ability to identify solutions • A high level of computer literacy including experience with various telecommunication devices, operation systems, software applications and other tools • Knowledge of hardware principles and appreciation of the IT environment Apply for this job: kayesa(at)mgirecruitment.com