Detalii loc de munca
Our Client’s Service desk, call centre type of environment. We’re looking for German Speaker in Dublin. If you like to be part of world leading company, If this looks good to you just go ahead and send your CV Now: Responsibilities: • To provide basic to moderately complex support to Client customers on Client products, systems, peripherals and software • Logging of calls from customers onto an Client database and following escalation • procedures to resolve problems or issues. • To provide and maintain strong, professional relationships with all of Client’s customers and show empathy for the customers at all times • All times, the agent will demonstrate a high level of customer service when helping • a customer and if necessary, to escalate “hot” issues to a more experienced agent. • To make themselves available to receive calls for a minimum of 80% of their on-line • time • To provide feedback on a daily basis to the Team Manager new emerging issues that • have been discovered • Enrich the lives of Client customers by providing unparalleled customer service. • Wow our customers by listening attentively to their needs, gain agreement on the • resolution and bring the issue to conclusion • Troubleshoot simple to complex technical issues with customers with a positive and • knowledgeable approach • Adjust your approach to all levels of customer experience. • Teach and educate customers on support options, and the steps being taken to • resolve their issue. • Analyze information then drive it to resolution • Communicate positively with team members, customers, and other partners - • remember, you represent the Client brand.
Skills and Attributes: Have fluent GERMAN and English Be a confident and enthusiastic communicator Have strong organisational and administrative skills Be a self-starter who is motivated and innovative Have a high stress tolerance Previous call centre experience An appreciation of the IT environment, preferably with Apple products A high level of computer literacy A knowledge of hardware principles Experience of working in a pressurised, target driven environment A strong “hands-on” background in a similar environment