Detalii loc de munca - Brno
Descrierea jobului - Cehia
The Client is offering a Great Salary along with award winning training, potential 10% monthly Bonus, and Relocation Assistance. Our client will also offer 2 months free accommodation to successful candidates. Our client is one of the largest IT companies in the world. Their services include business and technologies consulting, IT services and business process outsourcing. They are currently searching for German Speaking Citizens to lead a team based in their Czech office in Brno. This is an excellent opportunity for anyone hoping to develop an exciting career in a Multinational Business. Daily Tasks will involve: Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy Communicate positively with team members, customers, and other partners. Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
The client is looking for Candidates who are fluent in German and have a very good standard of English. The Client is searching for Candidates with a minimum of 2 years experience as a Team Leader in a call centre Environment. Applicants must have excellent Customer Service Skills, Strong written and Verbal Skills, a Passion for Customer Care. If this is what you have been looking for, then send your CV to Adriank[at]meghengroup.com.