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RESPONSIBILITIES: • To provide basic to moderately complex support to customers on products, systems, peripherals and software and wow them with efficient solutions • Demonstrate at all times a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced Advisor • Provide feedback on a daily basis to the team leader on new issues or call drivers that they have discovered; • Communicate positively with team members, customers and other partners - remember, you represent the Apple brand; • Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.

Cerinte

YOUR SKILLS:  A high level of computer literacy  Be fluent in German and English  Be a confident and enthusiastic communicator  Have strong organisational and administrative skills  Be a self-starter who is motivated and innovative  Have a high stress tolerance  An appreciation of the IT environment  Experience of working in a pressurised, target-driven environment  A strong “hands-on” background in a similar environment As you will be working from home, there are also some requirements for your workplace: • A private workspace with a door that closes, without noise or distraction • Ergonomic chair and desk • High-speed hard-wired Internet connection (minimum 2Mbps download / 0.5Mbps upload) from a reliable provider (will be paid by the company) • Dedicated telephone land line from a reliable carrier (must be installed before you start work and the company will pay for it)


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