Detalii loc de munca
RELOCATE NOW – GREAT TECHNICAL ADVISOR POSITIONS IN THE CZECH REPUBLIC Our Client: Our client is a globally recognized Business Process outsourcer. They are currently searching for motivated German Speaking technical Support Staff to fill positions in Brno, Czech Republic. Brno is a Beautiful city, with a backdrop of three hills. It is built on the confluence of 2 rivers. It is a vibrant city with a thriving social scene. The cost of living is quite low with a 3 course meal for two costing just €20. THE PERKS: • Joining Bonus • Performance bonuses paid monthly • Attractive Salary • Relocation Expenses (Flights + Accommodation) • Frequent Salary reviews • Opportunity to work in a thriving city and company. • Language Courses are free for staff • German speaking skill bonus The Role: Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries. Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy. Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times. Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. Communicate positively with team members, customers, and other partners.
The Requirements: • Fluent German and English both Written and Verbal • High School Diploma or Equivalent • Must have very strong Verbal and written Communication skills. • Excellent Customer service skills are a must • Any previous Customer Service Experience will help • Candidate must be very computer literate to perform this role. • Must be very familiar with smart phone technology Is this the right position for you? If so, send your CV to Adriank[at]mgirecruitment.com. Please rest assured that your details will not be passed on to our Client until you are 100% happy with the process.
Nivel minim de educatie necesara Diploma de facultate