Detalii loc de munca
Our rapid growth and success has opened up several opportunities for German speaking customer service representatives in Brno (Czech Republic). Our Brno centre is the most multicultural office in the Infosys world. Employees from 33 countries / 4 continents under one roof and 24 languages spoken by our employee’s. You socialize and cooperate daily with your colleagues and partners across the world. Your responsibilities • Provide customer service and technical support to customers on smart phones, tablets and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers onto contact management system and follow escalation procedures to resolve problems or issues. • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Communicate positively with team members, customers, and other partners We offer • Relocation support • Competitive salary package • Professional training provided by experts - Six Sigma Green Belt , Analytical Skills , Innovative Thinking ,Leadership Training, MS Office etc.
• Written and verbal fluency in support language (German) • English language on sufficient level to understand all training materials in English in both written and verbal format • Strong written and verbal communication skills • Analytical skills, ability to identify solutions • Organizational and multitasking skills • Willingness to work in a contact center environment including working in multiple shifts