Detalii loc de munca
The client is part of the worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. The client operates about 98,000 computerized workstations, with more than 135.000 employees across 260 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Our Multilingual Operations in Portugal currently employ more than 1000 experienced professionals from 32 different countries, communicating in 23 different languages. Your Mission As a Contact Center Agent you are the point of contact for clients. You will be answering calls and solving issues on a day to day basis using a number of interview techniques and the available product information. As an individual and member of a team you will be responsible for keeping our customers satisfied. For a prestigious, well known project in the top segment of mobile phones, laptops, desktops and tablets, we are looking for Technical Support Advisors. You will work within in an exciting and highly motivated professional environment and give technical support to customers about the products. Our Offer • Competitive salary • Flexible working hours • Full-time paid trainings • Excellent development potential within the client Academy. (Dutch graduation level MBO 3) • Also growth opportunities to become a certified Supervisor (Dutch graduation level MBO 4) • A fun and varied job in an international working environment • An opportunity to gain experience within the worldwide leader in contact center management • Travel expenses are offered to an amount of €133,25 per month using your own transport and 100% using public transport.
• Fluent in German, • Good in English • Good communication skills • Excellent verbal and comprehension skills • Strong PC and Internet skills • Customer oriented profile and with a positive “can do” attitude • Can multitask and record information accurately • Education: undergraduate level or equivalent • No experience in a similar position is required