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We are Looking for German speaker with good communicative, team player, good interpersonal skills, energetic, customer oriented. Our client is Global Service operating in BRNO. If you’ve been thinking of working in Romania than this language job is your ideal opportunity. If this sounds good to you just go ahead and send your CV Now ~ Responsibilities: • Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. • Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. • Communicate positively with team members, customers, and other partners.

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Requirements: • HS Diploma or equivalent • Excellent Customer Service skills • Strong written and verbal communication skills • Passion for customer care • Willingness to work in a contact centre environment • Written and verbal fluency in the support language • English language on sufficient level to understand all training materials in English in both written and verbal format • Organizational and multitasking skills • Ability to work in dynamic situations and achieve goals • Analytical skills, ability to identify solutions • A high level of computer literacy including experience with various telecommunication devices, operation systems, software applications and other tools • Knowledge of hardware principles and appreciation of the IT environment Benefit: Lunch vouchers – one lunch voucher for each working day (value of voucher is 80 CZK, company covers 55% of the cost) - Accommodation support – first two weeks of accommodation are paid by the company (either a hotel or company apartment) - *Relocation support: travel expense reimbursement up to the amount of 350 EUR applt:kayesa(at)mgirecruitment.com


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