Detalii loc de munca
Our Company The client is part of the worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. The client operates about 98,000 computerized workstations, with more than 135.000 employees across 260 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Our Multilingual Operations in Portugal currently employ more than 1000 experienced professionals from 32 different countries, communicating in 23 different languages. Our Client The Client has over 227 Million customers in 33 countries and employs more than 170.000 people worldwide. The company has international experience in the development of new mobile GSM 1800 Communication networks, and is well known for pioneering developments. In the areas of marketing, distribution and customer support, Orange is seen as a leading international company. Our Offer • Renewable employment contract, possibility to become permanent; • Excellent opportunity in leading multinational company; • Long-term career opportunities and job security; • Convenient office location in the center of Lisbon; • Refund of your initial flight;* • Complimentary yearly flight;* • Possibility to live in a room in a company-owned apartment in the center of Lisbon (for applicants who relocate to Lisbon);* • Free water sports, mountain hiking and Portuguese language courses (for those interested).* *for international applicants Training start date: 15/04/2013.
Your Mission Your tasks will involve German speaking customer service on the phone and per Email in various areas (Mobile Phones, Tarifs, Contracts, Administration, etc.). Your Profile • Native level of spoken and written German (mandatory); • Good level of English, French, Italian or Swiss German is an advantage; • Contact Center experience is a plus; • Good working knowledge of computers, MS Office and common internet applications; • Excellent communication skills and interpersonal skills; • Availability between 00h00 and 24h00, including rotating weekends.