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Daily duties: *Will demonstrate a high level of customer service *Provide basic support to customers on products, systems, peripherals and software *Logging of calls from customers onto the company database * Provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times * Provide complete and appropriate technical solutions for customers via phone * Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach * Inform customers on support options, and the steps being taken to resolve their issue. * Analyze information, and then drive it to resolution * Communicate positively with team members, customers, and other partners Why should you apply for this job? -Long Term career opportunity with a global organization -Full training on cutting edge technology -Excellent Competitive Salary + benefits -Long Distance Recruitment process -Paid holidays -Full training on cutting edge technology -Permanent job -Work from home (only for people who already live in Ireland)

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Requirements: *Fluency in English and native German essential *Have good IT skills *Be a self-starter who is motivated and innovative *Strong MS Office Skills *Knowledge of hardware principles *Experience in a similar role essential


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