Detalii loc de munca
RESPONSIBILITIES: Manage manual orders received through phone, fax, and email. Enter orders in SAP Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC) Manage, track and resolve Tier 1 disputes and route to local affiliates when required Be able to identify product complaint and adverse events and route to local affiliates Liaise with external partners including logistic service providers Manage replenishment activities Control inventory interfaces with LSP. Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels. Execution of operational matrics and SLA reporting Liaise with internal contacts including Finance, Sales and Marketing and Distribution Liaise with external partners including logistic service providers Act as a power user for customer service processes Propose and implement standardisation for customer service processes EXPERIENCE 1 year of customer service/calls centre experience. Where is this language job based? If you have been thinking of working in an Irish attractive city than this opportunity will suits you well. Cork is located in the South-West Region and in the province of Munster and is the second largest city in the state and the third most populous on the island of Ireland. The city of Cork is a home to many of the world's largest technology corporations as well as thousands of small startups and is also a very dynamic region.
KEY SKILLS/CORE COMPETENCIES •Demonstrate strong interpersonal, written and oral communication skills. •Attention to Detail •Capable of problem solving •Second Fluent European Language is essential •Work well under pressure •Proficient with Microsoft Office software (EXCEL, WORD, etc.)