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The client, is the global expert in contact center management, creating more value through a better customer experience. The core business spans the full spectrum of CRM/BPO contact center solutions. The client has the largest global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets and 24 Nearshore and Offshore locations. In November 2007, our client decided to create another support office already in Maastricht ( 975 employees), its new division dedicated to the European technical support market. The company is able to offer the service their customers expect through more than 900 dedicated agents, in 3 contact centers in Zoetermeer, Maastricht and Tilburg. It offers professional and tailor-made multi-channel customer care programs, sales and combined programs to over 400 sites. You will be the point of contact for the clients. The role of Technical Support Advisors, will be answering calls and solving issues on a day to day basis using a number of interview techniques and the available product information. As an individual and member of a team you will be responsible for keeping our customers satisfied. You will work within in an exciting and highly motivated professional environment and give technical support to customers about the products So, don’t hesitate! contact me! No experience in a similar position is required! Our Offer: • Full-time paid trainings • Growth opportunities to become a certified Supervisor (Dutch graduation level MBO 4) • Travel expenses are offered to an amount of €133,25 per month using your own transport and 100% using public transport. • Also if you get the job we can value to offer a good relocation package.

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If you are reading now this position, we know you are German native.. If you are able reading this offer in English, we know you have a good English.. If you’ve opened this file, we know you have PC and internet skills.. If you now are smiling while you are reading that, we know you have positive attitude..


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