Detalii loc de munca
What is the role? As a German Customer Service Representative you will be working in a fast paced, dynamic environment. Responsibilities: • Acts as first point of contact for any, Partners/Reseller or Employees in Germany • You will be required to take inbound calls in German but also in English depending on business need. • Provides support to customers via the Telephone, Email and Chat • Supports the customer in the following areas: Ordering products, Employee support, Partner Help, Technical Support and Pre-sales. • Redirects the caller to the appropriate department. • Solves customers problems and make German customers aware of products and educate the German customer to become more self sufficient. • Takes ownership until customer’s problem is fully resolved. • Flexible to assist in other teams across the business depending on business need. Who is our client? Our client is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales; marketing services, print and fulfilment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 33 languages, the company gives their clients the global reach essential for business success. Where is this language job based? If you have been thinking of working in a British attractive city than this opportunity will suits you well. Belfast is the capital of, and largest city in, Northern Ireland. Belfast remains a centre for industry, as well as the arts, higher education and business, a legal centre, and is the economic engine of Northern Ireland. The city of Belfast is a home to many of the world's largest technology corporations as well as thousands of small startups and is also a very dynamic area.
Who are we looking for? We are actually looking for near-native German speakers who have also a good level of English. The German Customer Service Representative requires good communication skills in German. (Written and spoken). If you have already worked with German customers before in a customer service/ support environment, or equivalent experience (6 - 12 months of experience) you will enjoy this position. If you think you have all these qualities and you have a real interest in computer networking and infrastructures, this job is for you.