Detalii loc de munca
We have an exciting opportunity for an enthusiastic fluent German speaking candidate to join a very dynamic and motivated team in a great company located in Czech Republic. Your responsibilities •Provide customer service and technical support to customers on smart phones, tablets and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers onto contact management system and follow escalation procedures to resolve problems or issues. •Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times •Communicate positively with team members, customers, and other partners The benefits •Relocation support •Competitive salary package •Professional training provided by experts: Six Sigma Green Belt, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
Candidates` Profile •Written and verbal fluency in support language (German) •English language on sufficient level to understand all training materials in English in both written and verbal format •Strong written and verbal communication skills •Analytical skills, ability to identify solutions •Organizational and multitasking skills •Willingness to work in a contact center environment including working in multiple shifts