Detalii loc de munca
The client set out on a journey to create value for their clients by training people and discovering technical solutions to prevent and manage online fraud, abuse and inappropriate content by investing an immense amount of energy into building the processes needed. The company soon started working with big brands in online classified, job listings and other industries and have since then grown both in experience, capabilities, size and geography. The company won their first international contract in 2004 and became bilingual. The client introduced chat hosting and community moderation services in 2005. The company opened their first international office in Malaysia in 2007 and their second in Malta 2008. What is the role? • Pre-review ads to ensure content quality and either approve or refuse them depending on whether they apply to the documented rules or other written instructions • Post-reviewing of ads on the public site in order to detect non desired content • Prevent and detect frauds on the site (specialists) • Review e-mails to identify frauds and take appropriate action (specialists) • Manage filters (specialists) • Handle the daily management of all incoming customer support inquiries by e- mail (customer support) Where is the location? Msida- the harbour city of northeast of Malta. Beautiful and idyllic Island.
Your skills are: •Native German language skills in written and spoken •Strong community and customer service focus •Very good expressive capabilities •Strong attention to detail •Very good problem solving skills •High level of service orientation •Strong team player