Detalii loc de munca - Belfast
Descrierea jobului - Irlanda Nord
Amazing opportunity in Balfast for German speaker, if you are looking for great career in technical support. Our client recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We need candidates with German speaking, who have backgrounds in IT, and who are familiar with networking equipment. Responsibilities: • Deal with customer contacts in an effective, efficient and courteous manner. • Troubleshoot all known/unknown issues with a specific product. • Follow agreed technical support processes and procedures. • Maintain clear documentation of all issues/troubleshooting. • Research solutions to customers’ unresolved problems. • Resolve outstanding cases within the timeframe set and agreed by client specific, Level 2/3 TSR, Technical Specialist or Team Lead. • Report all new findings to appropriate client specific Team Lead. • Escalate outstanding issues to client specific Level 2/3 TSR when all troubleshooting has been exhausted. • Support the client specific Team Lead to ensure an effective service. • Achieve the agreed utilisation rate set and agreed by line manager. • Adhere to client specific policies. • Represent the client with the highest level of professionalism. • Ensure familiarisation with all client specific Media and Hardware • Deliver an effective, efficient and accurate test service when involved in a client test project. • Perform any other duties relating to the tech departments as and when required. Apply for this job: Please feel free to get in touch with Kayes ~ Email: kayesa(at)mgirecruitment.com Referral Program: Help Us, Help You ~ If you think, this might suitable for someone you know, you can Recommend them for send their CV to kayesa(at)mgirecruitment.com and if we secure a job for them, we will reward you with a Referral Fee of 200 Euros. If this makes sense to you, then just go ahead and send now.
Essential Criteria: • Fluency in written and spoken French, German, Italian, Spanish and Dutch • Fluency in written and spoken English • Customer Focus – 6 months outstanding customer service experience in a service driven environment • Specialist Expertise • Good knowledge of appropriate Windows operations systems. • Good knowledge of Hardware and PC configuration. • Good knowledge of PC and hardware networking • Working knowledge of troubleshooting complex technical issues • Good time management skills. • Knowledge of the Internet.