Acest anunt a expirat la data: 21.07.2012

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Detalii loc de munca - Cluj

Descrierea jobului - România

Our client is a global outsourcing organization providing services within Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. Their global network of more than 35 operations centers in 12 countries hire 36,500 employees worldwide. Their locations are based in United States , Netherlands , Romania , Spain , Poland , India , China , Guatemala , Hungary , Mexico , Morocco and the Philippines . One of the fastest-growing operation in Europe is centre based in Romania , established in 2005 that doubled number of employees in 2007. The Bucharest centre has a well-educated multilingual talent pool with experience in diverse industries. Their culture emphasizes customer centricity, teamwork, and continuous process improvement, Performance, Passion, Innovation, Teamwork, Integrity, Respect Why to apply? · Excellent chance to break into accountancy and finance · Long distance recruitment process · Competitive salary · Relocation package · Strong benefits package · Multinational working environment · Realistic opportunities to develop within international organization · And many more Main Responsibilities: · Collect outstanding debts according with the Collections timelines and procedures, providing a courteous and efficient service as a collection officer. · Responsible fo achieving the monthly cash targets · Managing incoming and outgoing telephone calls from the customers · Educate customers to pay invoices, answer any question regarding the invoice and the payment procedure. Quickly respond to requests pertaining to customers accounts, products and services, , research and resolve customer complains, evaluate customer needs and give appropriate answers · Continuous feedback to Supervisor on workload, processes or other issues, contributing to the development/improvement of the operating procedures, escalating of all unsolved/unclear issues to the team leader · Perform any other new activities in accordance with department procedures · Ensuring that all cases are served with courtesy and accuracy, meeting service quality standards Issuing, checking and sending dunning letters/Collection letters · Responsible for performing invoice corrections, credit adjustment when needed


· Fluency in German · Strong Communication and Negotiation Skills · Detailed oriented · Knowledge of MS Office products

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