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The client: Our Client is a multilingual Business Process Outsourcing provider delivering customer contact solutions on behalf of 300 companies and organisations, ranging from local enterprises to multinational corporations, including leading international blue chip companies. Benefits:- • Full Paid Training provided • Competitive salary-25K per annum • Relocation assistance • International work environment • Several other benefits The role – Your role is to support the Clients tools by gathering information, troubleshooting and resolving issues. You will need good technical understanding with excellent customer service/client facing experience. Responsibility:- • Develop and maintain relationships with your clients • Assist with execution including planning, launching, monitoring, analyzing and communicating effective and ineffective areas of a campaign to drive your clients’ success • Establish and sustain a high level of service and quality • Maintain consistently high client services ratings in concern with others on the team • Appropriately prioritize your workload and set delivery expectations with clients • Ability to effectively maintain client expectations and meet key deadlines • Assist clients via email and phone support to launch rich media campaigns

Cerinte

Your Profile: • Fluency in German and English • At least 1 year of client facing experience with demonstrated creative problem solving approach and strong analytical skills • Proactive, eager to learn and comfortable in a rapidly changing environment • Proven ability to balance multiple priorities and strong attention to detail • Knowledge of Rich Media, XML, Flash concepts, JavaScript preferred • Knowledge in basic HTML • Previous experience working with or for an advertising agency a plus


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