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Duties will include: - Respond to client queries in a professional manner via email, telephone and live chat - Ensuring clients’ needs are met – where possible; - Encouraging continued business; - Generating re-newed business from lapsed clients; - Identifying when client should be rewarded; - Willing to build long term relationships with clients; - Managing client accounts using in-house systems (training provided) - The ideal candidate will be happy to work shifts on a rotational basis 7am-3pm, 3pm-11pm, 11pm- 7am. BENEFITS: Bonus: Performance Based Bonus at year end. Star date: ASAP (first of each month)


Essential Requirements: - living in South AFRICA - Excellent written and verbal German language skills - Excellent analytical skills - Previous experience in customer service - Ability to problem solve - Ability to work under pressure - Positive attitude - Computer literate (Internet, Word, Excel, Outlook, etc) - Must work well within a team - Clear ITC - Ability to work in a well structured and mature working manner - Ability to always remain professional in appearance, conduct and communication

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