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Our client is a successful company that provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. As BPO company they have been present in Europe since 2004. Currently there are over 1 600 employees in Czech Republic and Poland delivering services for about 100 clients across various services. The Brno center is the most multicultural office in the company. Employees from 33 countries/4 continents will find each other under one roof. And we need you now! Do you have experience working in an IT environment? Do you speak German? Do not miss this chance! Apply today! What you will do: • Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries • Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. • Communicate with team members, customers, and other partners. • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues.

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What we need from you: • Strong written and verbal communication skills • Passion for customer care • Willingness to work in a contact centre environment • Written and verbal fluency in French language • English language on sufficient level to understand all training materials in English in both written and verbal format • Excellent organizational and multitasking skills • Ability to work in dynamic situations and achieve goals • Analytical skills, ability to identify solutions • A high level of computer literacy including experience with various telecommunication devices, operation systems, software applications and other tools • Knowledge of hardware principles and appreciation of the IT environment Interested? Apply today on alinae(at)mgirecruitment.com


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