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Role: Provide continuous technical support to Xbox Customers via telephone and other electronic mediums for the assigned product category. Deliver individual Performance based on Metrics and Related Targets. Participate in coaching and demonstrate commitment to personal improvement Maintain acceptable attendance Ensure data integrity, accuracy, and timeliness Maintain acceptable level of productivity and timeliness Benefits: Relocation assistance: Discounted corporate accommodation available 20 days holidays + 9 bank holidays per year You will be given full training when you start. You will develop your IT & Customer service skills in a multicultural environment

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Requirements: Fluent English and German Excellent Customer service skills A minimum of 1 year customer service experience, preferably in a call centre environment Passion for the customer and customer experience Excellent communication skills: verbal, written, probing & reading Good Technical and troubleshooting skills Analytical problem solving skills; linear and logical troubleshooting skills Ability to learn quickly and adapt to high change environment Knowledge of and experience with gaming consoles or PC gaming systems


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