Detalii loc de munca
Responsibilities • Demonstrates and promotes a 100% commitment to providing the best possible customer service for potential and existing client base. • Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. • Provides product, service, or equipment technical and engineering information by answering questions and requests. • Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales and scheduling calls both: 1. Cold calling on the telephone and face to face 2. Planned appointments with existing clients • Prepares cost estimates consulting with engineers, MD, and other technical personnel. • Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in a customer facing environment; proposing changes in equipment, processes, or use of materials or services. • Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements. • Submits orders by conferring with technical support staff MD and Procurement Manager. •Develops customer's staff by providing technical information and training where applicable. • Complies with federal government and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions. • Must maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. • Must have strong technical skills in relation to ‘Heavy equipment, cranes etc and machinery products’.
Competencies, Skills and Attitude Communication Skills: • Must have clear communication and persuasion skills in order to establish and foster long-term customer relationships. • Able to communicate technical product development needs to our team and engineering staff. • Must be able to speak fluent English • Superior oral and written communication skills required in English • Dictation must be clear and easily understood in order for all nationalities to comprehend what is being said. Attitude • Commitment to great partner relationships or client services, continuous improvement, honesty and integrity. Organization & Time Management Skills: • A proven ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Relationship Skills – a. Ability to develop and sustain positive and co-operative working relationships with a broad variety of manages and partners within the Company. b. Must have strong negotiation and influencing skills in order to build and maintain working relationships. c. Must be quick decision maker in dealing with complex situations d. Must be charismatic and enjoy dealing with people from all backgrounds. e. High level of interpersonal skills and integrity. f. Understanding of how the safety, performance, and development of personnel correlate with company and client policies and local, government requirements. Problem Solving: • Solve customer's technical problems quickly. If a customer reports a technical problem, the sales engineer must be able to resolve the problem alone, or know who in the company can help resolve the problem both quickly and efficiently. Essential Qualifications & Requirements • Minimum of three years’ experience in crane, heavy machinery, JCB, Mobile lifting and carrying equipment. • A degree in mechanical engineering or HND in Mechanical engineering or equivalent • African experience will be an advantage but not essential Computer Skills • Knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
Nivel minim de educatie necesara Diploma de facultate