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Join our team as a Technical Support Representative and you'll use your problem-solving abilities and excellent communication skills to guarantee quality service to customers around the globe. Working from our recently established centre in Athens, you'll manage queries for a variety of international customers. In return, we'll provide great training and development opportunities, as well as an excellent benefits package. It's a unique opportunity to be part of a rapidly growing and multicultural centre. The company provides: • Competitive salary (14 salaries in a year, 1 extra salary in Summer and 1 for Christmas) • Performance bonus • Meal vouchers • Accommodation allowance 200 Euro per month • Full, paid training • Flight ticket to Greece, taxi from the airport to the hotel, two weeks accommodation, help to have tax number and account number, Greek courses • Company and team events The role: • Provide technical support and customer service to customers on technology products, diagnose the issue and provide a path to resolving inquiries • Complete follow on actions as appropriate and maintain contact with client to update on progress made • Demonstrate a high level of customer service when helping a customer • Ability to apply analytical and investigative skills to resolve customer issues • Utilizes effective verbal and written communication skills in order to work effectively with customers, other department members and with all members of the company worldwide • Maintain accurate records in customer database system • Provides feedback on process and support improvements • Communicate positively with team members, customers, and other partners in Hebrew and English language Salary: Attractive + Relocation Job Type: Permanent Location: Athens, Greece Start Date: 7-11/06/2012 Please note that the company is a part of a multinational organization and your job security and salary does not depend on the current situation in Greece.
Requirements: • Fluent Hebrew and English • Has proven technical skills, has worked in a technical support position before or has functioned as a helpdesk for his family and friends • Likes variety in his work and is able to switch easily between projects/products • IT education is not necessary, but would be an advantage • Excellent communication skills, strong team spirit, passionate about customer care To Apply: Please send your CV to joannak[at]mgirecruitment.com If this position is not for you check out our website for 100’s more job opportunities or to register your CV should something more suitable arise. Who we are: mgi recruitment, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process. Our dedicated team is looking forward to meeting you!
Nivel minim de educatie necesara Diploma de facultate