Detalii loc de munca - Belfast
Descrierea jobului - Irlanda Nord
The Client This is an excellent opportunity for Hebrew Speakers to be working as Customer Support within a Global Expert and Leader provider in contact center and technical support. Located in Asia, Europe, Latin America, and the United States in over 33 major languages; our Client is proud to be satisfied clients, some with relationships of 12 years or more. Responsibilities: • High level of professionalism and customer service skills • Responsible for resolving customer queries via email and telephone. • Maintain and promote a positive attitude whilst meeting productivity goals. What we offer: • Competitive salary • A bright, modern and exciting place to work with excellent staff facilities • The opportunity to travel and work abroad in a multi-lingual environment • Performance Related Pay • Eye Care Provision • Cycle to Work Scheme • Childcare Vouchers • Annual Reward & Recognition Ceremony • Free cakes and fruit on a Friday! • 21 Holidays & 6 Stat days & birthday day off • Stakeholder Pension Scheme Best of luck and hope to hear from you soon!
Requirements: •Fluency in written and spoken English with Hebrew •Customer Focus – Demonstrates 6 months experience in a customer service environment. •Specialist Expertise- Demonstrates excellent technical proficiency and in depth knowledge of Microsoft products •Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale •Planning & Organising - Ability to multitask, plan and prioritise workload •Effective Communication - Excellent communication skills both verbal and written. Experience of dealing with internal/external customers •Resilience - Demonstrates resilience and ability to work on own initiative •Problem Solving - Demonstrates problem solving and troubleshooting skills •Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets •Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment •Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints