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Detalii loc de munca - Belfast

Descrierea jobului - Irlanda Nord

The client is a leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We work with some of the world's leading companies, providing sales, marketing services, print and fulfillment, customer and technical support that help grow their business and increase customer satisfaction. With locations in Asia, Europe, Latin America, and the US and supporting over 33 languages, we give our clients the global reach essential for business success. Position: - Community Moderators will be responsible for maintaining the User Community on a daily basis. The following are some expected duties. - Ensuring conversations stays on topic and are productive - Generate content (FAQ’s and Pinned posts) - Technical posting - Assigning unanswered posts - Reviewing all content posted in real-time - Enforcing set policies - Participate in discussions regarding continuing viability of individual forums and contribute to identifying and launching new forums. - Stay abreast of content, activities, and programs by working closely with content coordinators, and other key information sources within the company that provide material/resources to enhance the forum site. - Assist in mentoring/coaching and in evaluating new moderators/level I moderators. - Submits status report of community events, on-going activities and statistics on a regular basis. - Assists Project Lead/Managers in formulating metrics to utilize in measuring productivity and other systems. - Attends team meeting to get updates, information, and feedback on production performance and on work related matters. - Maintains cleanliness and orderliness of personal and project team work station through good housekeeping practices to ensure a safe, orderly, and comfortable physical work environment


Requirements: - The candidate needs to be allowed to work in Europe - Fluency in written and spoken English and Hebrew - 6 months of experience as a community forum moderator in a similar environment - 6months experience as a 2nd Level Technical Support in another contact center. - Excellent English written communication skills - Excellent customer service skills - Ability to work independently in a fast-paced environment - Strong analytical skills - Web development and web hosting experience is a plus - Must have an Advanced knowledge of networking products, including without limitations, wired/wireless NICs, routers, switches, hubs, modems, adapters and USB devices; phone line networking, DSL/Cable routing (Dynamic IP and PPPoE); 802.11 & Wi-Fi technology; network storage devices; TCP/IP configuration and diagnosis; VPN implementation; firewalls, NAT and WEP encryption. - Basic knowledge in MS Office applications (Excel, Word, PowerPoint) - Knowledge in use of different browsers such as Firefox and IE - Knowledge in use of different Windows OS is a plus - Ability to multitask, plan and prioritise workload - Excellent communication skills both verbal and written - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale - Autonomous worker with team spirit. - Eager to learn. - Out-of-the-box thinker. - Able to take initiative and drive change. - Must have passed probation in current role. - MCSE or CCNA Qualified

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