Detalii loc de munca - Bucharest
Descrierea jobului - România
DUTCH TECHNICAL SUPPORT ROLE IN BUCHAREST, ROMANIA-APPLY NOW!!! On offer: - Excellent chance to make your career into Customer/technical support - Long distance recruitment process - Competitive salary - Strong benefits package - Multinational working environment - Realistic opportunities to develop within international organization - Opportunity to live in Bucharest - the capital city, industrial, cultural, and financial centre of Romania, which offers high life standard and moderately low cost of living The company: Our client is a global outsourcing organization that provides wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. Their global network of more than 35 operations centers in 12 countries hires 36,500 employees worldwide. Their locations are based in India, China, Guatemala, Hungary, Mexico, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, and the United States. Their culture emphasizes customer centricity, teamwork, and continuous process improvement. The Bucharest operational center is one of the fastest-growing in Europe and has a well-educated multilingual talent pool with experience in diverse industries. Don’t miss your chance of a great career and bright future!!! Apply now to secure your placement!
We require: - Fluency in English and DUTCH - Good PC skills - Problem solving skills - Highly customer oriented behaviour and way of working The Role – DUTCH IT Support: - Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers - Handling emails, translating them into the appropriate language, depending on customer requirements - Troubleshooting IT problems - Sharing knowledge case with the team - Document solutions and track communications as required and defined within Contact Center processes. - Training new associates and cross-training existing associates - Knowledge of software application packages, operating system levels, hardware and supported equipment.