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The Client: Is an American multinational corporation sells consumer electronics software, and personal computers. The company's best-known hardware products are the Macintosh of computers, and Smartphone’s The role: German APPLECARE - iTunes - • To provide basic to moderately complex support to Apple customers on all - iTunes related topics as mentioned above - Account & billing issues, Purchase - Downloads, Authorisation, iTunes Gift Cards and others. - • To provide and maintain strong professional relationships with all Apple’s - customers and show empathy for the customers at all times. - • You will demonstrate a high level of customer service when assisting a customer - and if necessary escalate complex issues to a more experienced advisor. - • Make yourself available to receive emails or chats for a minimum of 80% of the - on-line time. o • Provide feedback to the team manager on emerging issues - Profile requested: - Have fluent French and English - Be a confident and enthusiastic communicator - Have strong organizational and administrative Benefits: - Medical Insurance (VHI) - 50% for the first six months and 100% thereafter - - Pension Plan - Apple will match up to 7% of your contribution to the company pension plan - - Product Purchase Plan - Discounts on the purchase of Apple products - - Stock Purchase Plan - Discounts on the purchase of Apple Stock/Shares - - Life Assurance - 4 x times salary -

Cerinte

skills - Be a self-starter who is motivated and innovative - Have a high stress tolerance - Previous call centre experience - An appreciation of the IT environment, preferably with Apple products - A high level of computer literacy - A knowledge of hardware principles - Experience of working in a pressurized, target driven environment - A strong “hands-on” background in a similar environment


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