Acest anunt a expirat la data: 21.07.2012

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Detalii loc de munca - Brno

Descrierea jobului - Cehia

Responsibilities: - Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities - Identify, evaluate and prioritize customer problems and complaints - Analyze customer problems and formulate plans of resolution - Utilize all technical resources to solve customer problems - Serve as a point of escalation for other Helpdesk Services agents - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly - Assist in evaluating new services, processes and technologies introduced at the helpdesk - Demonstrate and promote superior customer service in handling inquiries, problems, and complaints - Work with departmental staff to promote, develop, and maintain strong customer service values - Escalate unresolved issues to support leads, designated service group or client help desk. - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements - Additional projects as required The company provides: - Relocation (Flights + Accommodation) - Fully paid training - 2 x yearly bonus system - Excellent career progression opportunities The role will provide resolution to Help Desk service requests at level 1 tier within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures. Location: Brno, Czech Republic Salary: Competitive + Relocation Start date: Immediately German technical support, German customer service, Jobs for fluent German speakers, Jobs in Czech Republic, Jobs in IT Support, Helpdesk jobs, German Helpdesk To Apply: jobs(at)


- Fluent German and English - Excellent IT skills - Fast learner - Quick decision maker - Solution oriented personality - Previous experience in Technical Support is a strong advantage

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