Detalii loc de munca - Athens
Descrierea jobului - Grecia
Our client is a multinational BPO with operations around the world. They are currently searching for enthusiastic professionals to fill Customer Service positions in their Athens base. This is an excellent opportunity to live in a beautiful and historic location while simultaneously advancing your career. The benefits on include the following; Flight ticket from any destination in Europe to Athens, 2 weeks of hotel Accommodation close to the office, Free Greek courses, Settling down assistance and much more! The position involves providing customer care and technical support to customers of a well known ant Virus Software manufacturer. Daily Duties will include: • To respond to & record consumer enquiries & questions raised through phone or chat lines for customers. • To receive and professionally handle customers’ through inbound calls/chat concerning technical assistance and customer service • To maintain accurate data input of consumer enquiries, questions & feedback on the customer services database following appropriate template. • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. • To ensure all support calls/chat are answered following guidelines. • To troubleshoot through the use of open questions, support documents and system training. • To have knowledge of all products services and tools, understanding their use and functionality.
• Graduates of High School, or A levels equivalent • Fluent English language is required • Native level for supported languages • Previous IT support/Helpdesk experience is desirable. If this sounds like the position for you, then send your CV to Adriank[at]meghengroup.com