Detalii loc de munca
The Client This is an excellent opportunity for Korean Speakers to be working as Customer Support within a Global Expert and Leader provider in contact center and technical support. Located in Asia, Europe, Latin America, and the United States in over 33 major languages; our Client is proud to be satisfied clients, some with relationships of 12 years or more. Responsibilities: •High level of professionalism and customer service skills •Responsible for resolving customer queries via email and telephone. •Maintain and promote a positive attitude whilst meeting productivity goals. What we offer: •Competitive salary •A bright, modern and exciting place to work with excellent staff facilities •The opportunity to travel and work abroad in a multi-lingual environment •Performance Related Pay •Eye Care Provision •Cycle to Work Scheme •Childcare Vouchers •Annual Reward & Recognition Ceremony •Free cakes and fruit on a Friday! •21 Holidays & 6 Stat days & birthday day off •Stakeholder Pension Scheme Best of luck and hope to hear from you soon!
Requirements: •Fluency in written and spoken English & Korean •Customer Focus - 6 months outstanding customer service experience in a service driven environment •Specialist Expertise - Demonstrates expertise with internet, internet applications and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics •Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale •Planning & Organising - Ability to multitask, plan and prioritise workload •Effective Communication - Excellent communication skills both verbal and written •Resilience - Demonstrates resilience and ability to work on own initiative •Problem Solving - Demonstrates problem solving and troubleshooting skills •Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets