Detalii loc de munca
Native Recruitment GmbH is a Berlin-based German Recruitment and Consulting Agency. The objective of our work is the creation of value for candidates and clients and in order to do this, we strive to meet the expectations of both of them. For one of our clients, one of the leading companies offering Business, IT and HR Outsourcing Services in Bulgaria with more than 1000 employees we are currently looking for a: NETWORKING SUPPORT SPECIALIST WITH GERMAN (Sofia, Bulgaria) Your main responsibilities are: - Being permanently in contact with the clients. - Provide telephone and e-mail support to internal, external, business and end users and solve their technical problems. - Successfully resolve technical issues from proactive notification systems. - Respond to customer questions concerning products and technical aspects such as features, specifications, and repairs on current as well as discontinued products, parts and options. - Engage team members to follow the support requirements so that the internal, external, business and end user Service Level Agreements (SLA) demands are met. - Ensure that the team metrics results (operational, customer satisfaction and quality) are met. You will... ...call customers back within the SLA …work on complex incidents reported by end customers or their substitutes …identify and solve complex problems ...ensure meeting the team metrics results
ou must have... ... a degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or an equivalent experience ... very good analytical, problem-solving and root cause analysis skills ... a service oriented behaviour and good communication skills to internal and external clients … 1 year of professional experience in customer support (and/or system administration is advantage) ...CCNA or other network certifications is an advantage. You are... … a high energy team player? … fluent in the German language? ... very good in the English language? … a team player? The company offers you: - Great opportunity for professional development in IT field - Extensive training programs in HP networking and Cisco - Environment that stimulates achievement and excellent customer service - Competitive remuneration package - Relocation package (including accommodation assistance) in case you currently don't work in Sofia and/or need to relocate Confidentiality of all applications is assured! Only short-listed candidates will be contacted!
Nivel minim de educatie necesara Diploma de facultate