Detalii loc de munca
Norwegian Speaker -Customer Service in Malta (M/F) Duties • Pre-review ads to ensure content quality and either approve or refuse them depending on whether they apply to the documented rules or other written instructions • Post-reviewing of ads on the public site in order to detect non desired content • Prevent and detect frauds on the site (specialists) • Review e-mails to identify frauds and take appropriate action (specialists) • Manage filters (specialists) • Handle the daily management of all incoming customer support inquiries by e-mail (customer support)
Skills • Near Native Norwegian language • Learning and following instructions • An interest in learning and adhering to how client wants to review ads and interact with the customers • Deliver results and meet customer expectations • Sets high standards for quality and quantity and follow up on them. Works systematic towards results. Focus on client need and satisfaction. • Attention to details, resilient, can continue with repetitive task • Communication skills (for customer support) • Strong reading and writing skills. Good at listening and understanding, adjusting the tone to suit the situation, and at explaining him/herself in a clear and friendly way.