Detalii loc de munca
Responsible for delivering excellent customer support in a contact centre environment, the CSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums. Customer acquisition, retention and driving loyalty are at the heart of this role. Apply today! Responsibilities • Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers • When required, handle customer requests in written form, such as email, letters, faxes, chat and forums. • Identify, diagnose, and resolve customer issues related to the configuration and/or use of Logitech Products. • Maintain in-depth, current working and conceptual knowledge of the Logitech product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment. • Provide support during both normal business hours and outside normal business hours on a rotational basis. This will include evening, weekend & extended support hours. • Document solutions and track communications as required and defined within Contact Center processes.
What we need from you: • Fluency in written and spoken Norwegian • English Advanced/ Proficiency Level. • Previous experience in a customer service / technical support • Experience in database / customer management systems including excellent attention to detail when inputting and collating information • Excellent telephone manner including competent questioning skills • Experience of working to a high quality assurance standard within a target driven environment What we offer • Full relocation package. The flight cost will be reimbursed when you arrive and you will be provided with 7 nights’ free accommodation for the start • Ongoing Corporate Training • Career Progression in an International Company • Private Health/Medical Insurance • Private Pension • On site canteen • Life assurance • Discounted SKY TV • Eye Care Reimbursements • Dental Plan • 25 days holiday entitlement + extra entitlements • Discounted local gym membership • Performance bonuses • Potential for rapid advancement in many fields, and throughout 17 countries! • Free Parking, close proximity to city centre by bus or train Interested? Apply today at alinae(at)mgirecruitment