Detalii loc de munca - Venlo
Descrierea jobului - Olanda
Get a chance to get to work and live the lovely Netherlands! A Norwegian TSR is urgently required to represent a great printer company. If you posses the following skills, this chance is yours! These are your Duties: • Handle queries from clients received via email and phone independently and responsibly in a correct and speedy manner • Inform and advise clients on all subjects related to hardware and software issues, the products, promotions and services from the customer • Diagnose and solve the possible problem • Accurately logging data and cases, summarizing information, processing data and coordinating data in the available client systems ensuring accurate reports and client cases • Responsible for quality and quantity of own work, consult with direct manager when problems arise • Collecting, keeping updated and signaling possible shortcomings and difficulties concerning the contact registration and knowledge data base and give information on these subjects to the direct manager • Positive contribution to a good work atmosphere within the team, active role in operational discussions on progress and signaling options for improvement to enhance overall quality and cooperation • Being able to analyze queries to find best possible solution for the client
Do you have the following skills? • MBO level of education • Excellent communication skills (native or near-native), both written and oral in one of the following languages: Norwegian or Danish • Experience in a service environment and/or customer services • Excellent verbal and written communication skills in fluent English in order to be able to handle calls and emails • Dutch language skills are a plus • Commercial skills are a plus • Administrative experience, typing skills and being able to process data in IT systems • Clear and friendly telephone voice • Client oriented, service oriented and a positive attitude • Striving after best possible solution • Good communication and social skills • Team player • Independent and pro-active • Driven, enthusiast, positive work attitude • Analytical and structured worker • Flexibly available from Monday to Friday between 8.00 and 20.00 o’clock • Prepared to work weekend if this incidentally occurs • Fulltime available during the whole training period If you do, you are good to go! Hourly rate: around 10 Euro gross per hour Working hours: 24 - 36h per week (Monday - Friday: 08.00-20.00) Start date: ASAP Travel cost Bus/Train/Car reimbursement up to maximum of 160 Euro per month depending on the distance. 3 months contract for the start and later you will be offered a 1 year contract. Arvato pays the pension and Disability insurance. If you feel you are a suitable candidate for this position please apply now via the application button below for immediate consideration Please send me your Skype ID with your application.