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Company overview One of the largest and most geographically diverse global providers of business process outsourcing solutions. With 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. . Core Competencies • Customer oriented attitude • Good computer skills • Ability to work as part of a team • Excellent communication skills Job Outline • Handle inbound and outbound calls in an efficient manner • When required, handle customer requests in written form, such as email, letters, fax while providing a positive customer experience at all times • Identify, diagnose, and resolve customer issues related to the configuration and/or use of products • Maintain in-depth, current working and conceptual knowledge of the product families, including but not limited to, software application packages, operating system levels, hardware and supported equipment. • Keep track of and analyze queries • Strive to improve existing processes and procedures on a continuous basis • Ensure quick turnaround of order and query validation process • Liaise with business customers and all the departments within the company. • Proactively seek feedback on ways to improve personal performance

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Personal skills •Team player •Able to effectively organize and manage time and workload •Able to understand and communicate statutory regulations and company policies.