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Company overview One of the largest and most geographically diverse global providers of business process outsourcing solutions. With 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies. . Core Competencies • Customer oriented attitude • Good computer skills • Ability to work as part of a team • Excellent communication skills Job Outline • Handle inbound and outbound calls in an efficient manner • When required, handle customer requests in written form, such as email, letters, fax while providing a positive customer experience at all times • Identify, diagnose, and resolve customer issues related to the configuration and/or use of products • Maintain in-depth, current working and conceptual knowledge of the product families, including but not limited to, software application packages, operating system levels, hardware and supported equipment. • Keep track of and analyze queries • Strive to improve existing processes and procedures on a continuous basis • Ensure quick turnaround of order and query validation process • Liaise with business customers and all the departments within the company. • Proactively seek feedback on ways to improve personal performance
Personal skills •Team player •Able to effectively organize and manage time and workload •Able to understand and communicate statutory regulations and company policies.